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February 26, 2008

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Jordan Guagliumi

Rules are obvious sacrifices. But the intangible ones (like employee attitude) can be incredibly damaging. The customer environment comes to mind also...

How do I "feel" doing business somewhere? Is it awkward? Am I made to feel like a burden? I do not want to sacrifice my sense of happiness or confidence. I do not need to be embarrassed either.

Mike Dandridge

Good point, Jordan. The intangibles can be damaging to the overall customer experience.

Your comment that customers don't like to be embarrassed either, inspired my next post, "No stone unturned..."
Thanks,
Mike

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