• Home
  • Archives
  • Profile
  • Subscribe

Business Turnaround

Home Archives Profile Subscribe
Previous month:
April 2008
Next month:
September 2008

August 2008

How NOT to embarrass your customer

August 31, 2008

Oops_abby_petsmart_2 Providing a good customer experience isn't always about what you add to your business. Sometimes it's about what you take away - like the potential for a customer's embarrassment.

Meet "Abby" in the photo to the left. While shopping ...

Continue reading "How NOT to embarrass your customer" »


Posted at 05:29 PM in Customer Experience Management | Permalink | Comments (0)

Reblog (0)

Search

Dandridge
Dandridge
2 Following
96 Followers
Dave Young The Typepad Team

Archives

  • May 2014
  • August 2010
  • September 2008
  • August 2008
  • April 2008
  • March 2008
  • February 2008
  • October 2007
  • June 2007
  • May 2007

Categories

  • Advertising (1)
  • Core Values (1)
  • Corporate Art (1)
  • Customer experience (16)
  • Customer Experience Architecture (1)
  • Customer Experience Management (1)
  • Customer Service (8)
  • Experiential Marketing (6)
  • Food and Drink (1)
  • Interactive Marketing (2)
  • Jumping the Shark (1)
  • Marketing (2)
  • Persuasion Architecture (1)
  • Service recovery (1)
  • Virtuosity (2)
  • Vision (1)
  • Web/Tech (2)
See More
Subscribe to this blog's feed
Blog powered by Typepad
  • Business Turnaround •
  • Powered by Typepad
Top